At the beginning of the pandemic, hospitals had to jump into action to find safer ways to deliver patient care without putting patients at risk of contracting COVID-19 in doctors’ offices and hospitals. The solution was telehealth, and it was widely adopted very quickly. A 2020 consumer survey found that the number of people who have used telehealth doubled during the pandemic, from 39.4 percent pre-COVID-19 to 79.5 percent post-quarantine.
